Introduction At Suits King, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we are here to help. This Returns and Refund Policy explains the conditions under which we accept returns and process refunds.
Returns You have [30] calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by the receipt or proof of purchase
Return Process To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at support@suitsking.com or call us at +1 682-432-3487 to request a return authorization. Please provide your order number and the reason for the return.
- Prepare Your Package: Securely pack the item in its original packaging, including all tags, accessories, and documentation. Include a copy of the receipt or proof of purchase.
- Ship the Item: We will provide you with a shipping label and instructions on where to send your return. You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
- Rejection: If your return is not approved, we will notify you and return the item to you at your cost.
Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@suitsking.com or +1 682-432-3487.
Non-Returnable Items Several types of goods are exempt from being returned:
- Gift cards
- Downloadable software products
- Some health and personal care items
Late or Missing Refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@suitsking.com.
Contact Us If you have any questions about our Returns and Refund Policy, please contact us:
- Address: 16202 Diana Ln, Houston, TX, 77062, USA
- Phone: +1 682-432-3487
